At Wellington South Baptist, we are committed to fostering a safe, transparent, and loving environment where every individual feels heard and respected. We recognise that as a community of people, we may not always get things right, and we believe that providing a clear way to share concerns is an essential part of our accountability to one another and to God. Our complaints policy exists to ensure that any issues are addressed with integrity, fairness, and a genuine desire for reconciliation and growth.

We view feedback and complaints as an opportunity to learn and to better serve our congregation and the wider community. By having a formal process in place, we aim to protect the vulnerable, uphold our shared values, and maintain the trust that is vital to our life together. Whether your concern is large or small, we want to ensure it is handled promptly and prayerfully, reflecting the grace and justice we are called to practice as a church family.

To read the Complaints policy, click here.